We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Download the Patient complaint procedure (DOCX, 16KB)
Our philosophy is constructive criticism & complaints can help to improve services. If you are not happy with the care or treatment you have received, you have a right to complain. If you feel you need to complain, please see the Practice Manager for details or write to her. This does not affect your right to approach your local Healthcare Trust. This surgery is part of South East Staffordshire and Seisdon Peninsula NHS Care Commissioning Group (CCG).
Alternatively you can complete our online comment form.